Check Out Bill Cates’ NEW Top Advisor Podcast™
Interviews with Top Advisors for Top Advisors!
Top Advisor Podcast™
Client Engagement! Client Experience! Creating “Wow!”
What’s all the fuss?
Did you know that client service, client experience, and client engagement are NOT the same things?
Julie Littlechild, founder of Absolute Engagement and author of The Pursuit of Absolute Engagement has focused her business on showing advisors how to move their clients from satisfied to engaged. Why?
Because her research shows that while satisfied clients are extremely loyal, there’s a low correlation between that satisfaction and providing referrals and making introductions.
So, who does provide referrals and make introduction? Engaged Clients!
In this episode, Bill and Julie dive into the important topic of client engagement and what it can mean to your clients and to your business.
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Contact Bill Cates directly: BillCates@ReferralCoach.com