Month: January 2023

9 Factors that Impact Client Loyalty

Do you truly know what each of your clients values in their relationship with you? In this post we’ll discuss the results of a study performed by the The Spectrum Group specifically measuring certain areas of communication that impact client loyalty.

7 Keys to Creating Loyal Advocates

Studies have proven that while most satisfied clients are loyal, there is a low correlation between client satisfaction and providing referrals, a.k.a., advocacy.

Month: January 2023

9 Factors that Impact Client Loyalty

7 Keys to Creating Loyal Advocates

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